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Privacy Policy

Effective date: November, 12^ 2021

About us


Via Antonio Monti, 7

CH-6828 Balerna, Switzerland

owner of the website (“Service”).


  • Service: it is the website managed by PRIMA Lab SA.

  • Personal data: data that allow the identification of a natural person (name, last name, gender or other information in our possession or that could come into our possession).

  • Usage data: all the collected data, that are automatically generated by the use of the Service or by the infrastructure of the Service itself (for example, the duration of a page visit).

  • Cookies: they are small pieces of data stored on the device (computer or mobile device).

  • Data controller: it indicates the natural or legal person who (individually or together with others) determines the purposes and means by which personal information is or will be processed. For the purposes of this Policy, PRIMA Lab SA is responsible for the processing of personal data, hereinafter “we”, “our”.

  • Data processor (or service provider): any natural or legal person who processes the data on behalf of the Data controller. We may use the services of different providers in order to process data more effectively.

  • User: a natural person who uses our service and is the subject of the personal data.

  • Trademarks: all trademarks, registered or unregistered, owned by PRIMA Lab SA.

  • Service providers: third party companies and individuals employed to facilitate the analysis and use of the Service.

Intellectual property and copyright

The entire website, the texts, images, logos and sounds must be considered the exclusive property of PRIMA Lab SA and are subject to copyright as a single and/or composite and/or collective work under copyright law. Any unauthorized use of such material such as, by example but not limited to, the storage, modification, publication, distribution, translation, transposition, transmission, total or partial reproduction of the site or parts of it, of texts, images, logos and sounds, of the same, is prohibited, except with prior and specific written authorization to be granted on a case-by-case basis by PRIMA Lab SA.


The content of the Service may not be valid as an authorization or license, either express or implied, to use the Trademarks, for any reason whatsoever. Any use of the Trademarks or similar or confusing names is prohibited and will be prosecuted by law.

Disclaimer of liability and warranties 

The Service is made available to the User in its current conditions, without any express or implied guarantee, including, but not limited to, guarantees of accuracy, reliability, ownership, non-infringement, suitability for specific purposes, or any other guarantee, condition, insurance or declaration.

PRIMA Lab SA does not guarantee in any way that the access to the site will not be interrupted or that it will be free from malfunctions, errors, omissions or loss of transmitted information. Access, navigation, any form of site use is under full responsibility of the User.

PRIMA Lab SA, its directors, managers, agents and collaborators as well as all those involved in the conception, creation, production and distribution of the Service cannot be held responsible for any damage of any extent and nature, direct or indirect, which may arise from the use of the website

Processing of personal data

Types of data collected

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal data”). Personally identifiable information may include, but is not limited to:

  • Name and last name
  • Gender
  • Email address
  • Telephone number
  • Country
  • Cookies and usage data

We may use your Personal data to contact you with newsletters, marketing or promotional materials and other information that may interest you. You can choose not to receive any or all of these communications by completing the request from the link

Usage data

We may collect information on how to access and use the Service (“Usage data”). This data may include information such as the internet protocol address of your connection (“IP address”), browser type, browser version, the pages of the Service that are visited, the time and date of the visit, the time spent on those pages, device identifiers and other diagnostic data.

Tracking of cookies data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are tokens, or small packets of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies used to collect and track information and to improve and analyze our Service are beacons, tags, and scripts.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Examples of cookies we could use:

  • Session cookies: we use these cookies to manage our Service.
  • Preference cookies: we use these cookies to remember your preferences and various settings.
  • Security cookies: we use these cookies for security reasons.

Use of data

PRIMA Lab SA uses the collected data for various purposes:

  • Provide and maintain our Service
  • Notify you on changes to our Service
  • Provide customer support
  • Collect valuable analytics or information to improve our Service
  • Monitor the usage of our Service
  • Detect, prevent and solve technical problems

Legal basis for processing personal data under General Data Protection Regulation (GDPR)

If you come from the European Economic Area (EEA), PRIMA Lab SA’s legal basis for the collection and use of personal information described in this Policy depends on the Personal data we collect and the specific context in which it is collected.

PRIMA Lab SA is authorized to process your personal data because:

  • you have given us permission to do so
  • the processing of data is necessary to execute a contract of which you are a party or to carry out pre-contractual measures taken at your request, or
  • the processing is necessary for the pursuit of our legitimate interest, provided that they do not override your interests or your fundamental rights and freedoms that require the protection of your personal data, or
  • to fulfill a legal obligation to which we are subject

Data retention

PRIMA Lab SA will retain your Personal data only for the time necessary for the purposes indicated in this Policy. We will retain and use your Personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

PRIMA Lab SA will also retain Usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or if we are legally obligated to retain this data for longer time periods.

Data disclosure

Disclosure for law enforcement

Under certain circumstances, PRIMA Lab SA may be required to disclose the User’s Personal data by law or in response to valid requests from the authorities (for example, a court or government authority).

Legal requirements

PRIMA Lab SA may disclose your Personal data in good faith, believing that this action is necessary to:

  • comply with a legal obligation
  • protect and defend the rights or property of PRIMA Lab SA
  • prevent or investigate possible wrongdoing in connection with our Service
  • protect the personal safety of the users of the Service or the public
  • protect yourself against any legal liability.

Data security

The security of your data is important to us. However, remember that no method of transmission over the Internet or any method of electronic storage is 100% secure. Taking into account the state of the art and the costs of implementation, as well as the nature, object, context and purpose of the processing, as well as the risk of varying probability and gravity for the rights and freedoms of individuals, we strive to put in place adequate technical and organizational measures to guarantee a level of safety adequate to the risk, however not being able to guarantee absolute safety.

Your data protection rights under General Data Protection Regulation (GDPR)

If you come from the European Economic Area (EEA), you have certain data protection rights. PRIMA Lab SA aims to take reasonable steps to allow the user to correct, modify, delete or limit the use of their Personal data.

If you would like to be informed about the Personal data we hold about you and if you would like it removed from our systems, please contact us at

Under certain circumstances, you own the following rights related to data protection:

  • The right to access, update or to delete the information we have on you
  • The right to rectification: you have the right to rectify your information, if that information is inaccurate or incomplete
  • The right to object: you have the right to object to our processing of your Personal data
  • The right to restriction of processing: you have the right to request that we restrict the processing of your Personal data
  • The right to data portability: you have the right to receive a copy of the information we have about you in a structured, commonly used and machine-readable format
  • The right to withdraw consent: you also have the right to withdraw your consent at any time, where PRIMA Lab SA relied on the same for the processing of your Personal data
  • The right to report a personal data breach: please note that we may ask you to verify your identity before responding to such requests
  • You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local Data Protection Authority in the European Economic Area (EEA).

Service providers

We may employ third party companies and individuals (“Service providers”) to help us analyze how our Service is used.

These third parties have access to your personal information only to perform these activities on our behalf and are obligated not to disclose or use it for other purposes.

This is specifically about:

  • Google Analytics: it is a free web analysis service from Google that allows you to analyze detailed statistics on visitors to a site. Through the use of Google Analytics is it possible to identify which pages are most viewed by visitors to a site, their origin (referrer), how long they remained within the website and their geographical position. For more information on Google’s privacy policy:

Links to other websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and we assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Privacy of minors

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with Personal data, please contact us. If we become aware that we have collected Personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to the Policy

We may update data protection rules of conduct from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We recommend you to periodically review this Privacy Policy for any changes, which will be applied from the time they are posted on this page.


If you have any questions about this Policy, you can contact us: